Shipping policy

Shipping Policy

Last updated: July 30, 2026

Thank you for shopping with The Candle Plug. This policy explains how orders are produced, shipped, and delivered.

Made-to-Order Production

Candles from our Core Collection are designed and curated by The Candle Plug. They are then produced and fulfilled by trusted production partners.

Because these products are made to order, production takes place before shipping begins. Most orders are prepared for shipment within 2–7 business days. However, production may take longer during holidays, high-volume periods, or unexpected supply delays.

Business days do not include weekends or federal holidays.

Small-Batch Originals may follow different processing timelines. When available, estimated production and shipping details will appear on the product page.

Shipping Rates

Available shipping methods and costs are displayed during checkout. Rates may vary based on:

  • Delivery destination
  • Products ordered
  • Number of items
  • Available shipping method

Any applicable shipping charges will be shown before you complete your purchase.

Estimated Delivery

Production time and shipping time are separate.

After production is complete, delivery time depends on the destination, shipping method, carrier, and current shipping conditions. Any delivery date shown at checkout or through tracking is an estimate and is not guaranteed.

Weather, holidays, carrier disruptions, customs processing, and other circumstances outside our control may affect delivery.

Order Tracking

You will receive a shipping confirmation email when tracking becomes available. Please allow time for the carrier to scan the package and update its tracking information.

In some cases, tracking may not update immediately after the shipping label is created.

Separate Shipments

Products may be produced or shipped from different locations. As a result, an order containing multiple products may arrive in separate packages.

Core Collection products and Small-Batch Originals may also ship separately. When this happens, you may receive more than one tracking number.

You will not be charged additional shipping after checkout because an order is divided into multiple shipments.

Shipping Address

Please review your name, shipping address, apartment or unit number, and postal code before submitting your order.

Contact info@thecandleplug.com as soon as possible when an address needs to be corrected. However, once an order enters production or shipping preparation, changes may not be possible.

If a package is returned because the address entered during checkout was incorrect or incomplete, additional shipping charges may apply before it can be sent again.

Delayed Orders

Occasional production or carrier delays may occur. When we become aware of a significant delay, we will provide available information and next steps.

If we cannot ship your order within the promised timeframe, you will have the option to accept the revised timeline or cancel the affected order for a refund, as required by applicable law.

For assistance with a delayed order, contact info@thecandleplug.com with your order number.

Lost or Missing Packages

When tracking shows that a package is still in transit, please allow the carrier time to complete delivery.

When tracking shows delivered but the package cannot be located:

  1. Confirm that the shipping address is correct.
  2. Check around the delivery location and any secure package areas.
  3. Ask members of your household or nearby neighbors.
  4. Contact the shipping carrier for additional delivery information.
  5. Contact us if the package remains missing.

We will review the available tracking information and work with our production partner or carrier when appropriate. However, replacement or reimbursement eligibility depends on the circumstances and the results of the carrier review.

Damaged or Incorrect Orders

Please inspect your candle after delivery. If it arrives damaged, defective, or different from what you ordered, contact info@thecandleplug.com promptly.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging and shipping label

Please review our Returns and Refunds Policy for complete resolution requirements.

International Shipping

Available shipping destinations will appear during checkout.

International orders may be subject to customs inspections, import duties, taxes, or other fees required by the destination country. Unless those charges are expressly included at checkout, they are the customer’s responsibility.

Customs processing may also extend the estimated delivery time.

Contact Us

Questions about shipping or an existing order can be sent to:

The Candle Plug
Email: info@thecandleplug.com